FAQs

Do you have spare building instructions or virtual copies?

All products consist of having building structures in their packaging, but we do not have spare physical building instructions. We are working to make virtual instructions accessible, but they will not be available for the time being.

Can you supply loose stones?

Our products are manufactured by a fully automatic assembly line that guarantees that each model contains the correct number of pieces. Unless we get several cases where the number of pieces is not correct, we do not supply loose parts

Parts of my set are missing; can I get replacement parts?

If parts of a set are missing and you have bought this set on united-doggos.com, please send us a message with your order number. If you have purchased the set elsewhere, we cannot help you with replacement parts. United-doggos.nl is a separate seller and is not responsible for errors from other suppliers

Only part of my order has arrived, where is the rest of my order?

We are always looking for the fastest delivery times available. To speed up the delivery time for some orders, we sometimes decide to ship items from different warehouses. This makes items arrive separately. Don't worry, the rest of the order is coming

Where do you ship to?

We ship worldwide and shipping usually takes around 7-15 days

 

Any other questions? Please contact us via our live chat or email. Our email is: support@united-doggos.nl