Our policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Different types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous substances or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with clear signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or opened vinyl record
- Any item that is not in its original condition is damaged or missing due to reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit card or original payment method will be applied automatically within a set number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Please contact your credit card company, it may take a while for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us.
Sale of items (if applicable)
Only regular price items can be refunded, but unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please contact us
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate for the value of your return. A gift voucher will be sent to you as soon as the returned item has been received.
If the item was not marked as a gift at the time of purchase or if the delivery person delivered the order himself later, we will send a refund to the gift delivery person and he or she will be notified of your return.
You must contact us to return your product
You are responsible for paying your own shipping costs for returning your product. Shipping costs are not refundable unless it is a mistake made on our end. If you receive a refund, the cost of the return will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you're shipping an item over $ 75, consider using a trackable shipping service or taking out shipping insurance. We do not guarantee that we will receive your returned item.