USA NOTICE

We have to temporarily disable shipping to the USA until the postal offices/carriers have processed all the packages still left from Christmas & New Year.

Where do we ship to?

Our shipping time takes 7-15 days worldwide. (If you're currently in a country with COVID-19 issues, it might take a bit longer depending on the situation)

Want to buy a product but can't find your country in our shipping system? Contact us and we'll help you! support@united-doggos.com

We're temporarily unable to ship to the following regions/countries due to the COVID-19 virus: Middle East. Africa, Canada and South America. We're also sad to announce that shipping to Europe is currently not free due to the increasing rates.

Warehouse locations

Our warehouses are located in:

United Kingdom

Australia

Germany

Hong Kong

USA

Please do keep in mind that some products are not always in stock in all 5 warehouses. This does however, usually not affect the shipping times.

COVID-19 CONSEQUENCES

Due to the recent government recommendations on the coronavirus outbreak around the world, we have decided to limit the number of people in our warehouse and shipping departments.

Under these extreme conditions, some orders may be delayed.

Contact us via email or live chat if you have any questions or concerns about your order, and we'll help you out as best we can.

Thank you for your understanding.

Kind regards United-Doggos Team

Refund Policy
Our policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Different types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous substances or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with clear signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or opened vinyl record
- Any item that is not in its original condition is damaged or missing due to reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit card or original payment method will be applied automatically within a set number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Please contact your credit card company, it may take a while for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us.

Sale of items (if applicable)
Only regular price items can be refunded, but unfortunately sale items cannot be refunded.

Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please contact us

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate for the value of your return. A gift voucher will be sent to you as soon as the returned item has been received.

If the item was not marked as a gift at the time of purchase or if the delivery person delivered the order himself later, we will send a refund to the gift delivery person and he or she will be notified of your return.

Shipping
You must contact us to return your product

You are responsible for paying your own shipping costs for returning your product. Shipping costs are not refundable unless it is a mistake made on our end. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you're shipping an item over $ 75, consider using a trackable shipping service or taking out shipping insurance. We do not guarantee that we will receive your returned item.

You don't use Lego right? What's the main difference between Lego and your bricks?

Since the patent of LEGO expired decades ago, lots of building blocks products appeared in the market. But most of them are closely following the steps of LEGO and there is hardly any breakthrough. We needed some innovation to the familiar formula. And in time, a new way to build was born! Introducing a new kind of building block that uses a new locking system to make even cooler models without the fragility issues.

Below is a demonstration of how the locking mechanism would work:

Does every building kit include a building instruction?

Yes, we provide building instructions with every building kit on our store.